Frequently Asked Questions
What is Black and Red Rewards?
Black and Red Rewards is an exciting program for Devils season ticket members that rewards them for their engagement and activity all year-long including a state-of-the-art game day experience. Fans earn points throughout the year that they can use to redeem on some of the best and most exclusive Devils experiences, merchandise, and memorabilia available today!
Who is eligible?
Black and Red Rewards is exclusively available to season ticket members.
How do I participate?
Black and Red Rewards is available for free in the NJ Devils + Prudential Center app. Download the app today App Store (iPhone) and Google Play (Android).
How do I register?
It's simple! After you have downloaded and opened the Devils + Pru, sign into your Devils account, then open your Profile. Select Black and Red Rewards tap on Register and enter the same email associated with your Season Ticket Membership.
When does the Program end?
Black and Red Rewards is a 365 day program. That means you can earn points all year long!
What rewards will be offered? What can I redeem?
Members can choose from a vast selection of redemptions!
- Tickets to Devils home games (full suites, club seats, restaurant seating, etc.) - Prudential Center events
- Signed memorabilia
- Official Fanatics gear
- And so much more!
How do I earn points?
Earning points is easy. Keep doing what you do as a fan.
- Attending home games
- Answering Devils related questions during all home games
- Watching games from outside the arena
- Daily Black and Red Rewards check-in
- Purchasing season ticket packages
- And so much more!
How do I make a redemption?
Once you're inside the program, click on the marketplace icon, select the item you'd like to redeem, add it to your cart and follow the instructions.
How do I receive my redemption?
Fanatics related items are shipped directly to your doorstep! Simply enter your shipping address upon checkout.
For "in house" items, upon check out, you will be asked to select your desired pickup time and location at an upcoming Devils home game.
Activated Game Day Experience. What Is It?
Take part in a one-of-a-kind game day experience that revolutionizes the way you interact with the live game. Engage in real-time by answering on the spot questions during stoppages in the game. It's produced and tailored to each specific game and constantly reacts to the action. With the Game Day Experience, you can earn more points while also competing against other fans for amazing prizes.
Checking into the game for points. What is the difference between "Attending" and "Watching"?
Tapping on "Attending" allows fans to earn points for in-venue attendance. These check-ins will provide fans the most points! Tapping on "Watching" allows fans to earn points for watching the game outside of the arena -- from home or wherever they are. A user can select "Watching" multiple times throughout the game to earn additional points.
Can I return a redeemed item?
All store redemptions are final. We cannot refund or exchange your order. Please ensure your order is correct before proceeding.
If I redeem tickets, how do I receive them?
Once approved, tickets will be added directly to your Devils Ticketing Account. Please allow up to 48 hours for tickets to be added to your account.
How do I check the status of my order?
You can check the status of an order at any time by tapping on "Your Orders" in the Marketplace. Most physical items will be shipped directly to you and you will be provided a tracking number.
I think I am experiencing an issue with the program and would like to report a problem. Who do I contact?
For any technical difficulties with Black and Red Rewards please contact [email protected].
I have questions related to an order I placed. Who do I contact?
Please reach out to [email protected] for any questions related to your order.
I have a different question and/or would like more information. Who do I contact?
Please contact your Member Services Account Manager.