NHL Fan Code of Conduct

The NHL, our Member Clubs, and our Players believe that the best hockey experiences happen in environments that are inclusive, safe, and respectful.

NHL fans play an important role in shaping these environments through the manner in which they support their teams and express their passion for the game. In this regard, we expect that fans also fully support the values of respect, inclusion, and safety at all times through their words, actions, and interactions with other fans, arena staff, Club and event personnel, Players, Coaches and Officials while attending all NHL games and events.

Respect: Fans are expected to show respect for the game-day experience of others. This includes by refraining from foul or obscene language or behavior and any other consistent and/or pervasive conduct that could negatively impact other fans’ enjoyment of the game.

Inclusion: We are committed to ensuring that all NHL venues are inclusive and harassment-free environments for all fans. Language, gestures, behavior, clothing, signs, or other personal expressions that negatively reference or demean a specific race, ethnicity, gender/gender identity, sexual orientation, religion, disability status, or other identity-based characteristic will not be tolerated. Such conduct is strictly prohibited regardless of whether it directly or indirectly references a particular individual or a group of individuals.

Safety: The physical well-being of fans, Players, and arena staff is a top priority. Any disruptive, irresponsible, and/or illegal behaviors that threaten the physical well-being of others are forbidden. This includes participating in or instigating altercations (physical or verbal), throwing objects, or engaging in other inappropriate or destructive behaviors by reason of intoxication, chemical impairment, or otherwise.

Empowerment: If you experience or witness a violation of this Policy, we encourage you to promptly contact and advise a member of the guest services team or security personnel on-site at the event in question. NHL fans themselves are often the ones who are best positioned to foster, create, and maintain respectful, inclusive, and safe environments. If fans “see something,” they should “say something.”

Anyone who is determined to have engaged in conduct contrary to the values of the League, its Member Clubs and/or its Players, and which otherwise violates this Policy, will be subject to penalties including, but not limited to: possible seat relocation, ejection, suspension and/or a lifetime ban from future NHL events.

This Code applies at NHL arenas and all associated team premises, both indoors and outdoors, as well as at all League and/or Club sanctioned events.

Accessibility

Accessible seating sections are located throughout Wrigley Field near an elevator, lift and/or ramp.

Alcohol Policies

• We reserve the right to deny entry to Wrigley Field to any individual who appears intoxicated.

• All guests purchasing alcohol must be at least 21 years of age and present a valid ID.

• No alcohol will be sold to guests who appear intoxicated.

• There will be a limit of two (2) alcoholic beverages per transaction.

• We reserve the right to suspend alcohol sales at our discretion.
• Guests who are found possessing alcohol without proof of being at least 21 years of age may be ejected.
• Guests passing alcohol to minors will be ejected and subject to arrest.
• We reserve the right to refuse the sale of alcohol to anyone.

• Alcoholic beverages may not be brought beyond any security screening area. Any attempt to bring outside alcoholic beverages into The PreGame or Wrigley Field will be considered a violation of the NHL Fan Code of Conduct and may result in the guest being ejected, arrested and/or tickets being revoked.

• Alcoholic beverages are not permitted to leave The PreGame or Wrigley Field.

• Alcohol will be sold at The PreGame from 10:30AM-3:30PM.

• All alcohol sales within Wrigley Field will be discontinued at the beginning of the third period.

• We reserve the right to modify policies at any time.

ATMs/Cashless

Wrigley Field is cashless for all purchases. Payment can include a credit card, debit card or mobile wallet. Reverse ATMs are available for fans to convert cash to a card that can be used for purchases at Wrigley Field and elsewhere. Reverse ATMs are located inside the Marquee Gate, at Section 217 and in the Budweiser Bleachers on the ramp.

Bag Policy and Medical Device Bags

Backpacks (including clear backpacks), hard-sided coolers (regardless of size), and bags larger than 16 x 16 x 8 inches are not permitted at Wrigley Field. Exceptions will be made for medical bags and diaper bags that accompany guests with young children. Bags are subject to inspection.

Banners & Signs

Flags, banners, signs, or other items that may obstruct any sight line are prohibited. The Cubs and the NHL reserve the right to remove any item deemed to obstruct a sight line at any time.

Banners/signs/flags may never be mounted on sticks, wooden frames, or any similar apparatus, and may not be attached to or held against any railings, seats or walls of Wrigley Field. Banners/signs/flags may not be carried/paraded through any sections at Wrigley Field. If you have a sign, you must bring it to your seat and hold on to your sign there.

Electioneering is not permitted at Wrigley Field.

Charging Stations

Fans can find charging stations in the left field and right field bleacher concourses and on the ramp across from the Addison Street Grill and ballpark entrance for Sections 123-125 and 223-225 (by pole 47) in the concourse.

Child Seat Policy

Fans age 2-and-under will be admitted to Wrigley Field for the Discover NHL Winter Classic without a ticket, provided they are seated on the lap of an accompanying, ticketed parent or guardian.

Concessions

Food and beverage sales will be available for purchase during the Discover NHL Winter Classic. As indicated above, all alcohol sales will be discontinued at the beginning of the third period. All concessions cashless.

Emergency

“If you see something, say something!”

Wrigley Field associates have been trained in emergency preparedness including the appropriate ways to safely clear guests from the ballpark. Should an emergency evacuation be necessary, information would be displayed on the video boards and announced on the assistive listening devices and public address system.

For assistance during the game, fans can text 773-839-0282 with the keyword "Friendly" and a description of your seat location and issue, and we will respond to your request as soon as possible. Standard message and data rates may apply. To reach a fan for emergency purposes, please go to the Fan Services Booth on the main concourse behind home plate. To facilitate communication in case of an urgent request, please make sure your friends and family know your seat location.

First Aid

The first aid station is located behind home plate on the main concourse. If guests require immediate medical assistance, please notify a Wrigley Field Team Member. Minors (under the age of 18) should be accompanied by an adult in order to receive treatment. In addition, a physician and registered nurse and emergency medical technicians will be on hand at the Discover NHL Winter Classic. Automated external defibrillator (AED) machines are located throughout the ballpark, including in the first aid station. The first aid station also includes a restroom and dedicated nursing mother’s room.

First aid will also be available at The PreGame.

Gate Information

All ballpark gates will open at 2PM on the day of the game. Guests should enter Wrigley Field through the gate listed on their mobile ticket.

Lost and Found

Any items lost or found within Wrigley Field should be brought to the attention of a Wrigley Field Team Member associate or can be turned into the Fan Services Booth on the main concourse behind home plate during the game. Lost and Found at the Fan Services Booth will be open beginning when gates open through the completion of the game. Fans can text 773-839-0282 with the keyword "Friendly" and a description of your seat location and issue, and we will respond to your request as soon as possible. Standard message and data rates may apply.  

Lost and Found also may be contacted at 800-THE-CUBS, 3 hours prior to gates opening and will stay open through the completion of the game. Lost and Found also may be contacted by calling Fan Services at 800-THE-CUBS from 8:30 a.m. to 5 p.m. CT Monday to Friday. Please note that Fan Services will be closed January 1-5, 2025, and will reopen Monday, January 6.   

Merchandise

Officially licensed NHL merchandise is available at retail locations and novelty shops located in Wrigley Field and The PreGame, including the Cubs Team Store at Gallagher Way and inside the ballpark. Visit any one of these locations for the widest selection of Discover NHL Winter Classic jerseys, apparel, hats and souvenirs.

Mobile Entry

Tickets are available exclusively as mobile tickets and must be scanned for entry into Wrigley Field. Please access and download your mobile ticket to your iPhone Wallet or Google Wallet before heading to the game.

Please have your mobile ticket pulled up on your phone as you approach the ticket scanner. If you need assistance with your mobile tickets on game day, please visit the windows at the NHL Ticket Offices (see Ticket Office Locations below). Proper photo identification is required to assist with any mobile ticket resolution.

Nursing Mothers & Baby Changing Areas

Nursing mothers seeking a private, quiet accommodation are welcome to use the Mamava Pod nursing station located just inside the Gallagher Way Gate. The Mamava Pod is available to use from the time the gates open until the end of the game. First Aid, located behind home plate on the main concourse, also includes a restroom and dedicated nursing mother’s room.

Parking & Public Transportation

Please give yourself plenty of time to travel to and from Wrigley Field. The use of public transportation is strongly encouraged for events at Wrigley Field, including Chicago Transit Authority (CTA) buses and trains. Click here (https://www.mlb.com/cubs/ballpark/transportation/public-transportation) for CTA travel options for fans heading to Wrigley Field.

Check back for additional parking and transportation information.

NHL Prohibited Items

Below is a list of items that will not be permitted into Wrigley Field or The PreGame. Any prohibited items left at the screening area shall be considered surrendered and will be discarded. Guests will not be able to retrieve any surrendered items. The NHL reserves the right to prohibit any item not on the below list if deemed unsuitable for entry or in the interest of public safety. Please be aware there is no personal item storage offered.

1. Weapons of any kind, including ammunition or self-defense items.

2. Any item that could be reasonably used as a weapon.

3. Backpacks (including clear backpacks), hard-sided coolers (regardless of size), and bags larger than 16 x 16 x 8 inches.

4. Coolers, hard-sided bags, luggage, or car seats.

5. Explosive, combustible, or other hazardous items.

6. Aerosol containers/bottles of any kind

7. Air horns, whistles, or other noise-making device.

8. Marijuana (including medical marijuana) and illegal substances

9. Animals (other than service animals)

10. Banners, signs, flags that may obstruct any sight line, or that contain an inappropriate message, that are commercial in nature, are political in nature, or may cause a disturbance.

11. Full-sized baseball bats

12. Brooms, poles, staffs or sticks

13. Cameras and equipment – Professional audio/visual equipment, cameras six inches or larger with the lens fully extended, tripods, monopods, extendable gimbals and selfie sticks. Consumer rated cameras and video cameras are permitted but cannot be used to reproduce the game and must not interfere with other guests’ enjoyment of the game

14. Umbrellas with metal tips and umbrellas larger than 10 inches (small, collapsible umbrellas are permitted, but may not be opened inside the venue)

15. Drones or any unmanned aerial device

16. Firecrackers or fireworks

17. Hoverboards/skateboards/roller skates/roller blades

18. Wrapped packages

19. Outside beverages of any kind, including alcoholic beverages, soda or coffee. Guests may also bring in one empty plastic reusable bottle 32oz. or smaller

20. Balloons/Inflatables, balls, frisbees, or other projectiles

21. Laser pointers or similar devices that may be used to disrupt play

22. Costumes

23. Portable stadium seats

24. Clothing items determined offensive by Wrigley Field, the Chicago Cubs, or the NHL

25. Any other item deemed potentially dangerous or unsuitable for entry by ballpark security personnel

Guests will have the option of either surrendering the prohibited item at the screening area or leaving (prior to having your mobile ticket scanned) and then returning without the prohibited item prior to entering Wrigley Field or The PreGame.

All bags and items are subject to inspection. To ensure fan safety, the Cubs, Wrigley Field and NHL® reserve the right to refuse admittance of any item deemed hazardous or suspicious, including any item capable of being used as a projectile.

Re-Entry Policy

Re-entry into the Discover NHL Winter Classic is not permitted once your mobile ticket has been scanned.

Rideshare/Taxi Services

Rideshare services will have a geo-fence for pick-up and drop-off spots around Wrigley Field for game and event days. The pick-up locations will be at Addison Street between Broadway and Halsted Street, and at Irving Park Road between Clark Street and Seminary Avenue.

Security Screening

All guests entering Wrigley Field and The PreGame will be subject to screening through the use of metal detectors. The touchless entry process does not require guests to remove items such as mobile phones, wallet and keys before passing through the metal detector. All persons, bags, and personal items are subject to inspection before entry is permitted. Failure to consent to a search will result in denial of entry.

Smoking

The Wrigley Field campus, including Gallagher Way, is smoke free. No smoking of any kind and no spitting is permitted in or around Wrigley Field.

Social Media

Join the conversation on X (formerly Twitter), Facebook and Instagram by tagging your photos using NHL #WinterClassic.

Strollers

Collapsible, umbrella strollers that can fit underneath a guest’s seat are permitted in Wrigley Field. All other strollers can be claim checked at the Cubs’ Bike Valet Service.

Ticket Office Locations

The main NHL Ticket Office, located on Clark Street, just north of the Wrigley Field Marquee and a secondary box office located on Waveland Avenue west of Sheffield Avenue, will be open on the day of the game from 1:00PM through the start of the second period.

Ticket Refund Policy

Please follow the link for more information on the Discover NHL Winter Classic ticket refund policy – https://www.nhl.com/info/2024-25-nhl-winter-classic-refund-policy.

Weather

Please check the weather forecast before arriving at Wrigley Field and dress accordingly. Blankets will be permitted into the ballpark after security screening.

**Information is subject to change. Please continue to check back for the most up to date information

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