CBJ REWARDS FAQS

NEW FOR THE 2024-25 SEASON!

CBJ Rewards is a Season Ticket Holder renewal benefit exclusive for Full Season Ticket Holders. This benefit provides eligible Full Season Ticket Holders who renewed and PAY IN FULL by the established deadline for each season (April 1, 2024), the opportunity to earn CBJ Rewards redeemable for food, beverages, and merchandise at Nationwide Arena.

The step-by-step guide below walks you through the process of accessing your CBJ wallet and digital CBJ Rewards card, viewing your account balance, and accessing your transaction history.

All funds earned through CBJ Rewards will be loaded to your digital CBJ Rewards card in the CBJ Wallet on the Blue Jackets app, for use at the Blueline Store or concession stands by scanning the QR code in your CBJ Wallet on your mobile phone.

For fastest access and use, please make sure your Blue Jackets app is updated to the latest software version, then set up your account using the email address associated with your Blue Jackets account.

For questions or more information, please contact your Account Specialist, our ticket office at 614-246-3350, or via e-mail at [email protected].

STEP-BY-STEP INSTRUCTIONS

Start by clicking on the “CBJ Wallet” from the home screen or by clicking on “More” in the lower right-hand tray of the app and click on the “STH Fan Bucks & CBJ Rewards” listing.

  • If you’re signed in correctly, your CBJ Rewards digital card should already be activated and visible in the CBJ Wallet.

    • If you don’t see it, you can make sure you're signed in correctly by clicking “More” in the lower right-hand tray of the app, then scrolling down on the menu and clicking “Settings”

    • At the top of the “Settings” screen, click “Connect my Accounts” to link the app to your Ticketmaster account.

  • Once the digital CBJ Rewards card is seen, you can scan the QR Code at the top of the screen at concessions stands or the Blue Line Store to pull from your balance.

CBJ REWARDS FAQS

What are CBJ Rewards?

CBJ Rewards is a Season Ticket Holder renewal benefit exclusive for Full Season Ticket Holders. This benefit provides eligible Full Season Ticket Holders who renewed and PAY IN FULL by the established deadline for each season (April 1, 2024), the opportunity to earn CBJ Rewards redeemable for food, beverages, and merchandise at Nationwide Arena.

What do I do if I cannot see the CBJ Wallet button on the CBJ App Homescreen?

If you are unable to see the CBJ Wallet, you are likely not signed into the CBJ App correctly. To correctly sign into the CBJ App, click “More” in the lower right-hand tray of the app, scroll down on the menu and click “Settings.” On the “Settings” screen, click “Connect my Accounts” to link the app to the email address associated with your Blue Jackets tickets.

If you are already logged in and are unable to see your CBJ Wallet – it is recommended to logout, and log back in. You are now free to access your CBJ Rewards through your CBJ Wallet.

How do I use my CBJ Rewards?

Please refer to Step-By-Step instructional guide above.

When is the deadline to be eligible to receive CBJ Rewards for the 2024-25 season?

Full Season Ticket Holders who renewed and PAY IN FULL by the established deadline for each season (April 1, 2024), earned CBJ Rewards.

When will my digital CBJ Rewards Card be issued?

At the start of each Blue Jackets season, you will be notified by email that your CBJ Rewards are active and able to viewed in the CBJ Wallet in the Blue Jackets app.

How can I check my CBJ Rewards balance?

Your current balance will be viewable on your digital CBJ Rewards card in the CBJ Wallet of the Blue Jackets app.

What happens if I have unused rewards after the 2024-25 Season?

Any account with unused funds from the 2024-25 season will expire on June 30, 2025.

What can I use my CBJ Rewards for?

You may use your digital CBJ Rewards card for merchandise at the Blue Line store at Nationwide Arena or Polaris Fashion Place shopping mall, as well as food and beverage at all permanent arena concession stands at Nationwide Arena. The 15% STH discount for food and beverage would NOT apply when using CBJ Rewards.

You may not use your digital CBJ Rewards card at any "pop-up" shops or kiosks that are set up by individual event promoters or for 50/50 raffles.

Can I use my CBJ Rewards at other Nationwide Arena events?

CBJ Rewards can only be used for the purchase of food, beverages, and merchandise at Blue Jackets games played at Nationwide Arena.

How do you determine the amount of CBJ Rewards I receive?

The amount of CBJ Rewards you receive is based on a percentage of the value of the full season tickets you purchased for the 2024-25 season and your first season as a full season ticket holder (tenure) as outlined below.

2000 - 2012 Seasons: reward = 4% of 2024-25 season ticket value

2013 - 2019 Seasons: reward = 3% of 2024-25 season ticket value

2020 - 2024 Seasons: reward = 2% of 2024-25 season ticket value

*Season ticket holder tenure is subject to consecutive years with a season ticket plan.

If a FULL Season Ticket Holder both paid in full and signed up for the CBJ Savings Plan, your amount in Rewards would be the larger of the two totals, not the sum of both. FULL Season Ticket Holders are not eligible to receive both the Pay in Full Rewards and the CBJ Savings Plan Rewards.

How long are CBJ Rewards valid?

All Blue Jacket Rewards earned for the 2024-25 season will expire on June 30, 2025.

Can I purchase Fan Bucks with my CBJ Rewards?

CBJ Rewards cannot be used toward the purchase of STH Fan Bucks. CBJ Rewards may be used on food and beverage throughout Nationwide Arena, however the 15% off on food and beverage cannot be applied when using CBJ Rewards.

What should I do if I have additional questions?

For questions or more information, please contact your Account Specialist or our ticket office at 614-246-3350 and [email protected].

2024-25 TICKET PLANS CHAT WITH A TICKET REP CALL THE TICKET OFFICE EMAIL FOR TICKET INFO