FAQ's
What is the status of the 2020-21 NHL season?
We are still waiting for the 2020-21 schedule to be released by the NHL.
What is the status of fans in attendance at Capital One Arena for the 2020-21 season?
While we remain hopeful for the potential to host fans at Capitals games at some point during the 2020-21 season unfortunately, we must begin the season without fans.
What happens to my season ticket location?
Your season ticket location will remain on your account and eligible for renewal for the 2021-22 season, and your membership tenure will remain intact
What ticket products will be available if fans are able to attend games during the 2020-21 season?
While we are unable to commit to any specific ticket plans or seat locations at this time, Club Red 365 members will receive priority access to purchase all ticket products offered at the time they are made available.
What happens to my funds currently on account for the 2020-21 season?
Any funds currently on your account will remain there as a credit for future ticket purchases, including the purchase of any available ticket products for the 2020-21 season and the 2021 NHL playoffs. Any funds remaining on your account at the conclusion of the 2020-21 season will automatically roll over to the 2021-22 season as a credit towards your renewal.
Additionally, as a thank you for your loyalty, the Capitals will apply a 3% bonus credit equal to the total value of total cash payments paid to date toward your 2020-21 membership. This bonus credit will be applied directly to the cost of your 2021-22 Club Red 365 membership on your renewal invoice.
*Funds must remain on your account in order to be eligible for the bonus credit offer
How was my 3% bonus credit calculated?
Your bonus credit amount is equal to 3% of the total cash paid to date toward your 2020-21 membership. Credit on account from the 2019-2020 season is excluded from this offer, as the 3% bonus has already been applied to those funds. Please note that the 3% credit applied in May is also not eligible for this bonus credit offer. Please contact a Capitals representative should you wish to receive a detailed financial summary of your account.
I am enrolled in an active plan for the 2020-21 season. Will I still be charged moving forward?
All scheduled automatic payments will be deferred until further notice.
Can I continue to make payments toward the 2020-21 season to be eligible for a higher bonus credit amount?
Yes. Please contact a Caps Membership Services at
[email protected]
or 202-266-2350
How do I receive a refund?
If a credit is not the best option you may request a refund by contacting a Caps Membership Services at
[email protected]
or 202-266-2350.
