That contact was early in the morning and by noon, a volunteer from Candlelighters had brought a trove of toys for the daughter, as well as blankets, pillows, shampoos and lotions for the mother.
"We take care of the kids and we take care of mommy," Zobian said. "We take care of the whole family… Whatever each family needs, when they need it."
In less than a day, they'd gone from total strangers to feeling like family, which is Candlelighters' goal. During dark times, Candlelighters is a beacon for families in the fight against childhood cancer.
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Consider that one example of what the organization does. During non-pandemic times, they'd stay at the hospital with the family, providing support through surgeries, scans and in-patient stays.
After providing support to thousands of families since 2007, Candlelighters have seen all the different situations or problems a family might encounter and that experience helps guide what they offer.
"The women and men on our team have a lot of common sense. We know what we need and we ask them, 'can you use this?'" Zobian said.
A perfect example is Candlelighters' stroller program. They understand that families coming in from out of town often aren't able to bring a stroller with them on a cross-country flight and that New York is a primarily walking and transit-focused city. It's the type of extra support families might not realize they need until they arrive, but Candlelighters prepares for it in advance.
Another is clothing. They've seen families plan to come to New York for a second opinion with a doctor, a trip that might only take a couple of days, and end up having to stay for months. Candlelighters provides clothing for families who are ill-equipped for New York's frigid winters and volatile weather.
But experiences for the kids is at the heart of what they do. They make sure children undergoing treatment still get a birthday party and plan events around the holidays. They throw Halloween parties, take families to view the Thanksgiving Day parade and arrange Santa visits around Christmas. At the Candlelighters apartment they host taco Tuesdays and whacky Wednesdays to give kids and families something to look forward to.
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"We're about the fun. We're about trying to keep the kids happy while they are in the worst time of their lives," Zobian said.
Through donations, they give families free passes to The MOMA, The Whitney Cooper Hewitt, The Central Park Zoo, and The Bronx Zoo and Aquarium. They arrange for tickets and visits at concerts, plays and sporting events, including Islanders games. Zobian said it's empowering for the kids to be celebrated at events like Isles games, instead of being looked at or treated as different in their daily lives.
"I can't tell you how much it means for them to be recognized in a positive manner and that's what the Islanders, with their special days make them feel so special and they deserve it," Zobian said.