Mobile Tickets Troubleshooting | New York Islanders

Mobile Ticket Troubleshooting

Mobile tickets are your key to entering New York Islanders games and events at UBS Arena.

Tickets can be accessed via the New York Islanders + UBS Arena app, as well as Ticketmaster’s mobile website.

If you are having trouble accessing your tickets, please see the list below for recommended steps and solutions.

If you still cannot access your tickets, or have further questions, please reach out to your ticket representative, or contact 888-NYISLES.

App Troubleshooting Mobile Web Troubleshooting

App Troubleshooting

How To Manage Tickets Through the App

Click the ticket icon at the bottom of your screen.

Click the manage tickets button.

Enter your Ticketmaster Account Manager information.

Select your event.

Click “View Ticket”

Click Add to Apple Wallet (iOS) or Google Play (Android)

Add to Apple Wallet (iOS) or Google Play (Android)

You can now find your ticket in your Apple Wallet or Google Play.

How do I transfer my tickets?

Click here for a step-by-step guide on how to transfer your tickets.

How do I set up a profile in the app and connect my Ticketmaster account?

Click here for a step-by-step guide on how to set up your profile and connect your Ticketmaster account.

I’m having trouble accessing the barcodes on my tickets.

Barcodes for tickets will be available in the app 48 hours prior to a New York Islanders home game, per Ticketmaster regulations. Tickets can be added to Apple and Google wallets prior to the 48-hour window.

If you cannot access your tickets via the app, tickets can also be accessed via the Ticketmaster app, or via Ticketmaster’s mobile website.

I’m seeing a blank screen when I try to access tickets in the app.

Please try the following steps:

Make sure your phone’s software is up to date.
Clear your cache:
- How to clear cache on Apple.
- How to clear cache on Android.
Confirm that you are using the latest version of the Islanders + UBS Arena app.
Confirm that your Ticketmaster account is connected to your app profile. Instructions can be found here.

If you’ve followed the steps above, logging out of your app profile and logging back in is a recommended solution.

While not recommended, users can also delete and re-download to ensure newest version of app.

If you still cannot access your tickets via the app, tickets can also be accessed via the Ticketmaster app, or via Ticketmaster’s mobile website.

I’m unable to access my tickets on the app. What should I do?

If you still cannot access your tickets via the app, tickets can also be accessed via the Ticketmaster app, or via Ticketmaster’s mobile website.

I’m looking for my Member Pass.

Your Member Pass can be found on the More menu. The More button can be found on the bottom right corner of your home page. Please reference the screen shots below.