Smashville Loyal Renew FAQ

What is Smashville Loyal?

Smashville Loyal is an enhanced year-round engagement program with personalized benefits that are designed to elevate the Predators season ticket holder experience. As valued members of the Predators’ loyal fan base, this new platform will provide each Smashville Loyal with unprecedented access, experiences, and benefits.

The Smashville Loyal annual program runs from March 15th to March 14th each year.

What are Smashville Loyalty Tiers and Benefits?

For the 2024-25 season, we are introducing new personalized benefit tiers to reward consecutive tenure of our valued season ticket holders. The longer you are Smashville Loyal, the more significant your access and experiences are enhanced as your tenure increases.

Your loyalty tier is determined by the number of consecutive years you have been a Season Ticket Holder of the Nashville Predators:

GOLD: 10+ Years
DIAMOND: 5-9 Years
PLATINUM: 2-4 Years
SILVER: 1st Year

Note: If you cancel or opt-out of Smashville Loyal, your Loyalty Tier will reset along with all associated benefits. Click here to view your Smashville Loyal Benefits.

What is auto-enrollment?

• Auto-enrollment provides you with an easy and convenient way to continue your season ticket membership uninterrupted from year to year. Your Smashville Loyal membership will automatically renew after Smashville Loyal annual dues are delivered each successive year, unless you submit an official cancellation form within the designated thirty (30) day opt-out window, scheduled from February 15th thru March 14th.

• All expiring and new season ticket holders will become “Smashville Loyal”, sign the new Smashville Loyal Terms & Conditions which includes agreeing to auto-re-enrollment and to an auto-payment schedule. 

• Smashville Loyal members must accept and agree to the Smashville Loyal Terms & Conditions and will receive pricing information on February 15th of each year, will be provided with a 30-day window (February 15th – March 14th) to elect to opt-out prior to when the first payment is scheduled to be processed on March 15th for Monthly, Bi-Monthly, and Quarterly Accounts and March 30th for Pay in Full Accounts each year.

• All new Smashville Loyal and existing Season Ticket Holders who are at the completion of their current agreement must enroll in the Smashville Loyal program as it is the program that encompasses your season tickets.

How do playoff tickets work for Smashville Loyal moving forward?

• Smashville Loyal with full season tickets (41 Games plus preseason) will have rights to their seats for all (home) playoff games, Smashville Loyal with half season tickets (21-Games) will have rights to every other home game throughout the playoffs, and Smashville Loyal with quarter season tickets (10-Games) will have priority to purchase over the general public.

• Smashville Loyal with full and half season tickets who maintain their Smashville Loyal membership through the next re-enrollment period will automatically be enrolled to receive access to their playoff tickets and will be given an opt-out option if they do not wish to pay the additional amount required for playoff tickets. Also, Smashville Loyal will have access to two (2) key playoff benefits: Smashville Loyal Playoff Pricing (discount from face value pricing per round) and ‘Pay as we Play’.

• “Pay-As-We-Play”: This benefit allows you to pay nothing until the Nashville Predators home games are confirmed. Once a playoff round is clinched, we will charge your card or ACH Payment option on account for the first two homes games and then will only charge you once future games are confirmed. This is the default option for all Smashville Loyal Members.

• Smashville Loyal members who opt-out of their membership or otherwise do not re-enroll their membership prior to the playoffs, will receive a one-time right of first refusal to purchase playoff tickets for the then-current year, but will not receive Smashville Loyal pricing benefits and must pay for all potential playoff games in advance.

Am I required to purchase my tickets for playoffs?

You will retain your seats for the playoffs and will have the opportunity to opt-out of purchasing playoffs without it having any effect to your Smashville Loyal Membership for the 2024-25 Preds Season.

What payment options are available for Smashville Loyal?

Smashville Loyal elect the Payment Schedule that best meets their lifestyle*:

• Monthly – Form of Payment (Credit Card or ACH) charged the 15th of each month from March 15 – Feb 15 of each year.

• Bi-Monthly – Form of Payment (Credit Card or ACH) charged the 15th of every other month from Mar 15 – Jan 15 of each year.

• Quarterly – Form of Payment (Credit Card or ACH) charged the 15th of March, June, Sept, Dec.

• Pay in Full – Form of Payment (Credit Card or ACH) charged on March 30th.

• *Launch Year Deferment Option: If your 2023-24 Season Ticket Payment plan has its last payment scheduled for April 1, 2024, you will have the option to defer the start of your 2024-25 payments scheduled to begin on March 15th by 2 months. If you elect to defer, your first scheduled payment will be on May 15th and your dues will be equally distributed across 10 equal payments for year 1 and adjust to 12 payments in year 2 and beyond.

What happens if I opt-out of Smashville Loyal before the Re-Enrollment Period?

• There are no fees, hassle, and no penalty for opting out during the opt-out period (February 15th – March 15th) for the following season.  Your Smashville Loyal membership will be removed from the auto-enrollment program and will not be automatically enrolled for the following season.

• If you fill out the opt-out form prior to the window, your membership for the current season will remain intact until the scheduled opt-out window when the request is processed.

What additional discounts do I get off “core” menu items as a part of Smashville Loyal?

• All Fulls receive 50% off pizza, popcorn, fountain soda, standard concession nachos, regular hot dogs, french fries & pretzels.
• All Halfs receive 25% off pizza, popcorn, fountain soda, standard concession nachos, regular hot dogs, french fries & pretzels.