Sharks365 Ticket Exchange Program
Variable Pricing
What This Means for You
Our Sharks365 Membership tickets are assigned a pricing tier, which is based on multiple factors including opponents, day of the week, time of season, promotional giveaway, and more. Subsequently, members will now see a total of six (6) different ticket prices within each membership, each of which is reflective of the game tier A+, A, B, C, D and Preseason.
While the per-game price will vary throughout the course of the season, there is absolutely no impact on the total cost of your Sharks365 Membership or to the value of your contract if you are on a multi-year membership.
Why did the Sharks move to variable pricing?
Variable pricing was implemented to immediately and effectively address Sharks365 member concerns and challenges associated with the resale value of their season tickets. While we can’t guarantee any resale outcomes, we certainly anticipate our Sharks365 members’ ability to resell tickets that they cannot use to improve now that each regular home game is within a pricing tier that is better reflective of its primary ticket cost and resale value.
Can I still do a 1-for-1 exchange?
Absolutely! Ticket exchanges within the same tier and within the same price code will be a “1-for-1" exchange, meaning the net total of the transaction will be $0.
How does this impact my ability to resell tickets?
While there is never a guarantee of tickets being purchased on the resale market, having the value of your season tickets more accurately reflected AND at the lowest available price, we expect that the likelihood of Sharks365 member tickets listed for sale being purchased.
Will variable pricing impact the price for which I can list my tickets?
The answer is yes – and no. As in prior seasons, Sharks365 Members can post their tickets for resale up to 20% below the ticket price of the game selected for resale. So, while there is no change in the percentage below the face value of the ticket, the actual dollar value of the ticket will vary by price tier.
As an example, if your member rate for an A+ game is $150.00, the minimum list price will be $120.00 whereas your member rate for a D-tiered game could be $125 and would therefore require a minimum list price of $100.00.
As a reminder, there is no price ceiling, which means there are no restrictions related to a maximum price at which you can list your tickets.
If I want to purchase additional tickets to a game(s), is my exclusive member rate based on the game’s pricing tier?
Yes, it is! And, because Sharks365 members have exclusive access to the member rate, you can always be assured that regardless of seat location and/or game tier, you will always receive the best price on tickets purchased through Account Manager or your personal Membership Services Account Executive.
What if there is a price difference between the games I want to exchange into and the games I cannot attend?
If your ticket exchange results in a credit balance, e.g., the cost of the tickets to the game(s) you cannot attend is greater than the cost of the tickets to the game(s) you want to exchange into, the difference in price will be issued to you as account credit. Account credit can then be applied toward seat upgrades, additional individual game tickets, group tickets, and/or single game suite licenses for any regular season home game of the current season. Account credit does not roll over and cannot be applied to future seasons.
If your ticket exchange results in a balance due, e.g., the cost of the tickets to the game(s) you cannot attend is lower than the cost of the tickets to the game(s) you want to exchange into, you will only need to select and apply your preferred method of payment at checkout. Accepted methods of payment include account credit and major debit or credit cards.
How can I view the value associated for each game within the assigned tiers?
Start by first logging into Account Manager. Once signed in, click on ‘Invoice’. Select the current season's Sharks365 Invoice. In the top right corner of the page, there will be options to generate a PDF via print or have an automated email generated.
Step-by-Step Ticket Exchange Guide
How To Exchange/Upgrade Seats
How To Redeem Account Credit
Processing a Downgrade
Returning Tickets for Account Credit
Ticket Exchange FAQ
What is the Sharks365 Ticket Exchange Program?
The Ticket Exchange Program is an exclusive Sharks365 Member benefit that allows members to customize their plan by moving tickets from game to game or returning tickets for account credit. Account credit can, in turn, be used toward the purchase of additional tickets or upgrades for any regular season home games of the same season. Account credit does not roll over to future seasons.
How can I access the Sharks365 Ticket Exchange Program?
Sharks365 Members have exclusive access to the Ticket Exchange Program through account manager via a desktop computer or through the Sharks + SAP Center Mobile App.
How will I receive the value of the tickets I turn in for a game I do not wish to attend?
The value of tickets that are being returned and not immediately used will be converted to account credit, which can be used toward the purchase of seat upgrades, additional individual game tickets, group tickets, and/or single game suite rental for any regular season home game of the same season (it cannot roll over toward future seasons). Please note that when tickets are returned for account credit, the website typically takes about 15 minutes to update and reflect the new credit balance.
Where can I find my account credit balance?
To find your account credit balance, you can start by going to the Sharks365 Member Hub in the Sharks + SAP Center app. In the hub, click on “Ticket Exchange” and then login to your Sharks account if needed. Tap on your initial in the upper right corner and then select Account Activity. Your account credit balance will show up here. Please note that when tickets are returned for account credit, the website typically takes about 15 minutes to update and reflect the new credit balance.
Why is the balance of credit being displayed less than what is being applied to my tickets at checkout?
If you are attempting to purchase additional tickets with your account credit and the balance is less than what is displayed on your account credit balance, it is possible that you have resale credit. Resale credit is accumulated by reselling tickets for games via Ticketmaster. To access this credit, please contact your Membership Services Representative, and they can assist!
What can I apply my account credit toward?
Account credit can be applied toward seat upgrades, additional individual game tickets, group tickets, and/or single game suite rental for any regular season home game of the same season (it cannot roll over toward future seasons). For group tickets and suites, please contact your Membership Services Account Executive. Please remember all ticketing inventory is available first come, first served.
Are there blackout dates?
There are no blackout dates! Please note that tickets are subject to availability, which means that there may be some games for which you may be unable to add tickets. To avoid a scenario in which you are unable to get tickets because of a sold-out game, we encourage you to complete your ticket exchanges and use of account credit as early as you can.
Can I use my account credit for any home game during the 2025-26 regular season?
Yes, it can be used toward any regular season game of the same season, however, ticket inventory is based on availability and on a first come, first served basis. We recommend applying account credit toward ticket purchases as soon as possible. Any unused account credit will expire at puck drop on the last game of the current season. As a reminder, account credit cannot be used toward non-ticket products, e.g., concessions, merchandise, etc., Stanley Cup Playoff ticket purchases, and/or any future season ticket products.
Can I use account credit toward ticket purchases on sjsharks.com, Ticketmaster, and/or TicketExchange by Ticketmaster?
Because account credit can only be applied through Account Manager, it will be unavailable for use toward purchases on made on sjsharks.com, ticketmaster.com and/or through Ticket Exchange by Ticketmaster. Rest assured, though, that your personal Membership Services Account Executive can assist you in finding the best available seats at your exclusive member rate AND applying account credit to tickets for games.
Are there any exclusions in using account credit?
Account credit can only be applied toward seat upgrades, additional individual game tickets, group tickets, and/or single game suite rental for regular season home games of the same season. It cannot be applied to non-ticket related products, e.g., concessions, merchandise, etc., Stanley Cup Playoff ticket purchases, and/or any future season ticketing products, including Sharks365 membership payments.
Can I use my account credit for concession or Sharks Pro Shop purchases?
Currently, account credit can be applied toward seat upgrades, additional individual game tickets, group tickets, and/or single game suite rental for regular season home games of the current season. We will continue to explore other options for future seasons.
Can I add additional individual game tickets and upgrade my seats for games at my exclusive Sharks365 member rate?
Yes! As a Sharks365 Member you will always receive your exclusive member rate when adding individual game tickets and/or upgrading your seats for regular season home games of the current season.
When is the deadline to return my tickets for a game I do not wish to attend for account credit?
All tickets for games that you cannot attend must be returned 48 hours prior to puck drop. As an example, if you wish to return tickets for the game that starts at 7:30PM PST on a Wednesday, your tickets to that game must be returned by 7:30PM PST on Monday prior.
Would I receive the same value in account credit for each game I return using the Ticket Credit benefit?
With variable pricing, the amount of credit will be determined based off the tier of the game you are returning. All games in each tier group will receive the same amount of credit.
Can I apply my account credit balance or any unused account credit at the end of the season toward my balance due for my Sharks365 Member for the current 2025-26 season?
Account credit can only be applied toward seat upgrades, additional individual game tickets, group tickets, and/or single game suite rental for regular season home games of the current season. As such, it cannot be applied to payment toward your Sharks365 membership payments.