Season Ticket Member FAQs

General Questions

I am a Wild Season Ticket Member, logged into Ticketmaster, and don't see my tickets. Where can I find them?

To find your tickets, please log in to My Wild Account.

I purchased tickets on ticketmaster.com. Where do I find my tickets?

There are two ways to find your tickets. One is to log in to the Ticketmaster app, and the other is to log into My Wild Account via the Official Minnesota Wild App using the same email address you used to purchase your tickets on ticketmaster.com.

How do I update my account information?

All account changes must be made in writing either by mail or via e-mail to your Fan Relations Representative. Please be sure to include your name, account number, old and new address for address changes, phone number and email address. For personal accounts, only the primary account member is authorized to make changes. For corporate accounts, only the authorized representative is allowed to submit any changes.

Please send changes to:

Mail: 317 Washington Street, St. Paul, MN 55102
E-mail: [email protected]

I forgot my password to My Wild Account. How do I reset it?

Click on Forgot Password then enter your email address. Follow the prompts to reset your password via email or text.

How do I log in to 4Ever Wild Rewards?

You can log in to your 4Ever Wild Rewards account here. You can also access your 4Ever Wild Rewards account on the go from the Tickets page on the Official Minnesota Wild App.

What do I do if I cannot make it to a game?

There are a couple options available to Season Ticket Members:

  1. Sell your tickets through Ticketmaster Verified Resale: Log into My Wild Account through the Official Minnesota Wild App, or a web browser. Select the game you would like to sell and click the “Sell” option.
  2. Donate your tickets to charity: Log into My Wild Account using a desktop computer or mobile web browser. Select the game you would like to donate, click “More”, then click “Donate”. Donations must be submitted at least 48 hours prior to the game you wish to Dontate. The Minnesota Wild Foundation will redistribute the tickets to children and families served by an area nonprofit organization.
  3. Exchange your tickets: Full and Half Season members can exchange their tickets for a different game. Log into My Wild Account using a desktop computer or mobile web browser. Select the game you wish to exchange, click “More”, then click “Exchange”. Follow the prompts to complete your exchange. Click here for more information about ticket exchange.
What if I want to sell my tickets for a particular game?

You can list your tickets for sale through the NHL Ticket Exchange website just like in the past. Simply log on through My Wild Account and list your tickets for sale.

Is there a cost to transfer tickets?

No. 4Ever Wild Season Ticket Members can transfer their season tickets free of charge using My Wild Account.

How do I buy additional single game tickets?

Additional single game tickets can be purchased through My Wild Account using a desktop computer or mobile web browser. Click “Buy Packages/Tickets” and select “4Ever Wild Members”. You can also contact your Fan Relations Representative for assistance.

I am a Flex Season Ticket Member. How do I select my games?

To purchase tickets with your flex account balance, log into My Wild Account using a desktop computer or mobile web browser. Click “Buy Packages/Tickets” and select “Minnesota Wild Flex Membership”. You can also contact your Fan Relations Representative for assistance.

What time do gates open for Wild games?

Gates 1-4 open 75 minutes prior to all Minnesota Wild games. The exception is Gate 5, which opens 90 minutes prior to all Wild games, allowing premium seat members early access to the RBC Wealth Management Club Level and Bremer Bank Suite Level areas, as well access to the Custom One Club for On-the-Glass seat members.

The Michelob Golden Light Taphouse is open to all fans 2 hours prior to all Minnesota Wild Games via Gate 4.

At what age do children require their own ticket?

All children aged 2 and older require a ticket for admission to Wild games.

What is a Membership ID QR Code?

Your Membership ID QR Code (formerly mobile wallet) stores your membership discount for retail purchases, any loaded value you may have on account, and accumulates Reward points when scanned at concession stands and at The Hockey Lodge powered by Fanatics. 

Learn how to manage your Mobile Wallet here.

What is Loaded Value?

Loaded value is credit that can be spent in-person at the team store, concession standsx and restaurants inside Xcel Energy Center. Loaded value can be obtained by redeeming through the Wild Rewards Prize store or selecting loaded value as your renewal reward benefit.

xSome kiosks around Xcel Energy Center do not accept loaded value.

What are the terms & conditions for my 4Ever Wild Rewards Loaded Value?

The loaded value is stored within your 4Ever Wild Rewards account, usable through your Membership ID QR Code. Loaded value is redeemable for food and beverage and Hockey Lodge merchandise purchases. The loaded value may be used at any concession stand or other arena dining options that accept credit card transactions and may not be applied towards gratuity. The loaded value accessible through your Membership ID QR Code will have an expiration date below the virtual card and once expired will no longer be active.

How do I access my mobile tickets for entry into Xcel Energy Center?

The Minnesota Wild is exclusively using mobile entry for access to all home games at Xcel Energy Center. Mobile tickets are the safest, most convenient, and most flexible way to receive and manage tickets.

With Ticketmaster SafeTix, your phone is your ticket. A new barcode is generated every few seconds to prevent your tickets from being copied or stolen. Screenshots of tickets will not be accepted as a form of entry into Wild games at Xcel Energy Center. Simply log in to My Wild Account within the Official Minnesota Wild App, forward tickets to your guests, or store tickets in your Apple Wallet/Google Pay for quick access to enter the venue. For more information on how to manage your tickets, please visit Mobile Ticket Headquarters. If you have further questions, please contact the Fan Relations Team at 651-222-Wild or via e-mail at [email protected].

I Have a Partner

I am the primary Season Ticket Member, do my partners have access to my account?

No, unless you provide your login information to your partners. When tickets are transferred via email to your partner, they will receive an email that will prompt them to create their own My Wild Account. The instructions are in the email notifying them of the game tickets you have transferred to them.

I split tickets with my partners. How does it work if I have multiple ticket partners on my account?

All game tickets will be pre-loaded onto your My Wild Account. The primary account member is responsible for determining how the tickets are distributed among your group. Through My Wild Account, you will be able to transfer your tickets to your partners for free. Once your partners access the tickets, they will be able to manage the tickets.

I transferred the wrong game tickets to my partner. How do I get them back?

If you have transferred the tickets via email and your partner has not accepted them yet, log in to My Wild Account, go to Manage Tickets and select the event for which you wish to cancel the transfer. Select Cancel Transfer.

If your partner has already accepted the tickets, the partner will need to transfer the tickets back through My Wild Account, just as you had transferred them.

Can I forward all my tickets if my account is not paid-in-full?

Yes. If your account is not paid-in-full, but is on an active payment plan, your entire package is available online through My Wild Account. Unpaid forwarded tickets will not be granted access into games.

What should my partner do if they never received a ticket transfer email?

Log in to My Wild Account and find the tickets you had transferred via email.

Is the email address correct?

If so, make sure your partner has checked their spam filter and junk mail.

If not, Cancel the transfer offer and resend. Transfers can be sent via email or text message.

Still unable to locate the tickets?

Have your partner log into My Wild Account, with the email address that you transferred to. The transfer offer will be waiting for them to accept in their My Wild Account.

How do I add a partner?

Please contact your Fan Relations Representative with the name, email, and phone number of the partner you would like to add.

What to Expect at the Game

I am entering Xcel Energy Center. What should I expect?
  1. Access your mobile device in the Official Minnesota Wild App through your My Wild Account or Apple Wallet/Google Pay.
  2. The ticket attendant will instruct you to scan your ticket for contactless entry.
  3. For safety and speed of entry, we strongly discourage guests from bringing bags of any kind to events at Xcel Energy Center. Purses no larger than 12” x 12” x 6” are allowed at designated X-ray entry points. This applies to all purses, including clear bags. Backpacks, coolers or large totes are prohibited. Medical and parenting bags are permitted and subject to X-ray screening. Wristlet, clutch or wallets 4” x 6” x 1.5” or smaller are allowed at all entrances and subject to inspection.
  4. Based on CDC guidelines, the Minnesota Wild strongly encourages fans to wear face coverings to help prevent the spread of COVID-19. Proof of vaccination or a negative test result will not be required to attend a Minnesota Wild game at Xcel Energy Center at this time.
  5. Contactless Payment - Only credit cards and mobile payment (Apple Pay, Google Pay, etc.) are accepted for box office, concessions, retail and parking transactions. Cash is not accepted at Xcel Energy Center.
What are the new Health and Safety Protocols at Xcel Energy Center?

View our Health and Safety Guidelines for a complete summary.

My guests and I will be arriving at Xcel Energy Center separately. Can I transfer only some of my tickets for a particular game and leave the rest on my account?

Yes. Simply check the box next to the seats you would like to forward and continue through the transferring process on My Wild Account. All unchecked seats will remain on your My Wild Account for the game you're managing.

Where do I find Fan Relations at the game?

TICKET CENTRAL - SECTION 113
  • Fan Relations Representatives
  • Season Ticket Sales
  • Group Sales
  • My First Wild Game
  • Mobile Ticketing Headquarters
  • Playoffs & Season Ticket Renewals (seasonal)
4EVER WILD REWARDS - SECTION 113
  • 4Ever Wild Rewards General Questions
  • 4Ever Wild Rewards Item Pickup
GUEST SERVICES – SECTION 105
  • General Questions & Xcel Energy Center Reporting Issues
Text to Assist

During an event contact the Guest Experience Team by texting your question or need to 651-800-9453. Whether you have wayfinding questions, trouble with a fan near you or notice something that needs attention, our goal is to quickly respond to ensure a world-class experience for you and your guests.