Need to Know
Hockey Happy Hour
Game Day Essentials
Parking
Building/Security
Ticket Office
Guest Services
Flames FanAttic
Warmup/Intermission
Food & Beverage
Restaurants
Saddleroom Grill
Located on the Terrace Level, east side, the Saddleroom Grill offers a full-service à la carte menu prior to most Saddledome events, with great views of either the surrounding river valley or the ice surface. The Saddleroom Grill is accessed via elevator located in the North TELUS Club entrance. Please call the reservation line at (403) 777-3694 to confirm openings.
TELUS Club Buffet
Our TELUS Club level features the exquisite dining of the Club buffet. The TELUS Club Dining Room can accommodate 300 people before Flames games and major concerts. Please note - the TELUS Club Dining Room is available to Club ticket holders only during events. Please call the reservation line at (403) 571-9733 to confirm if the Dining Room is open for a particular event.
Bars
Dutton's Original 16 Lounge
Watch sports events on the large screens in the lounge prior to the live action on the ice. Seating is available on a first-come, first-served basis and reservations are not available. Open one to two hours before scheduled events.
Alumni Lounge
The Alumni Lounge is open 1 ½ hours prior to Flames games and is located on the west terrace level (available by stairs through Section 215/216 on the elevator located outside the west entrance). The Alumni Lounge is also open for select concerts and special events. Seating for the Alumni Lounge is on a first-come, first-served basis.
TELUS Club
Open two hours prior to events, located through the TELUS Club entrance, in the NE corner of the building. This facility can accommodate 300 people before Flames’ home games and concerts. Please note – the TELUS Club Dining Room is available to Club ticket holders only during events.
Ultra Club
The Ultra Club is open 1 ½ hours prior to Flames games and is located on the East Concourse. The Ultra Club is also open for select concerts and special events. Seating for the Ultra Club is on a first-come, first-served basis.
Frequently Asked Questions
What should I do when I'm locked out of my account?
Call customer service at 403-777-4646 option 1 and an account manager will assist you in resetting your password.
How do I access my tickets?
Download the offical Calgary Flames app app and go to https://am.ticketmaster.com/flames/MobileTicketing for detailed instruction on how to access and transfer your tickets.
How can I check the lost and found?
Lost and found inquiries may be made over the phone at 403-777-4646 option 1, by email at [email protected] or in person at the main ticket office.
Where can I park when visiting the ticket office?
Short-term parking is located in Lot A for non-event days.
Who can I talk to about a general inquiry or complaint?
General inquiries and complaints can be made by emailing [email protected], in person at the main ticket office or over the phone.
How can I get a Calgary Flames fan pack?
Provide your name and mailing address via phone or email.