I am a Season Ticket Member. What happens to the money I've already paid towards the 2020-21 season?
All money paid towards the 2020-21 season will automatically be applied to your season ticket plan for the 2021-22 season. As a Season Ticket Member, you have the option to only rollover 20% of your plan total to the 2021-22 season to retain your Season Ticket Member status. If you select to rollover 20%, any remaining money will be applied to an account credit to use for future tickets or you may request a refund.
What if I do not want my money to be applied to the 2021-22 season?
You may discuss additional options by contacting your account executive or
emailing the ticketing department
. An available Canes ticket representative will contact you to help answer all your questions.
What if PNC Arena allows fans later in 2020-21 season?
In the event we are given permission to allow fans to attend games during the 2020-21 season or the 2021 Stanley Cup Playoffs, Season Ticket Members who have at least 20% paid towards the 2021-22 regular season will be given priority to purchase individual tickets to these games.
What will happen to my seats for the 2021-22 season?
Full Season Ticket Members who are currently renewed will receive guaranteed access to their same "protected" seating location when full-capacity games resume at PNC Arena.
I am a Flex Plan member and do not have specific seats. When do I get to select my seats for the 2021-22 season?
The seat selection process for Flex Plan members for the 2021-22 season will occur after the NHL releases that season's schedule in the summer of 2021.
What is the plan for the Stadium Series game that is supposed to be played in February 2021?
The league announced that the
Stadium Series game
, originally scheduled to be played at NC State's Carter-Finley Stadium on Feb. 20, 2021, has been postponed.
I am a Season Ticket Member. What happened with my tickets for the final eight (8) home games of the 2019-20 regular season?
All Season Ticket Members were given the first opportunity to either roll over their remaining credits from the 2019-20 season to the 2020-21 season and decrease their monthly payments or request a refund of these credits.
Questions? Please contact your account executive or email the ticketing department. An available Canes ticket representative will contact you to help answer all of your questions.
